Terms of delivery

1. Seller

Hyvinvointikeskus Hoitava Hieronta Oy, Business ID 3440223-5
Retkeilijänkatu 13, 00980 Helsinki
Email: svetlana.kokozina@fohow.fi
WhatsApp: Send a message

2. Ordering

Orders are placed by contacting us by email or WhatsApp. We confirm product availability, price and delivery method before accepting the order. The purchase is concluded once the order has been paid and you have received an order confirmation by email.

3. Prices

Prices are in euros and include VAT unless otherwise stated. The delivery charge is added to the order separately. We reserve the right to change prices; the price at the time of ordering applies to the order.

4. Payment

Payment is made via the Paytrail payment service. Paytrail offers the most common payment methods, such as online banking, payment cards and mobile payments. The payment service is provided by Paytrail Oyj (2122839-7), a payment institution supervised by the Finnish Financial Supervisory Authority.

5. Delivery

• We deliver orders to Finland only.
• The delivery charge is 12,99 € per order.
• Delivery takes no more than 7 working days from receipt of payment.
• Collection is possible by arrangement from Retkeilijänkatu 13, 00980 Helsinki – in this case no delivery charge applies.

We will let you know if delivery is delayed. Please check the parcel on receipt and report any transport damage without delay.

6. Right of withdrawal

Under the Finnish Consumer Protection Act, consumers have the right to withdraw from an online purchase within 14 days of receiving the product. Please notify us of withdrawal by email before the deadline.

• Return the product unused and in its original packaging no later than 14 days after the withdrawal notice.
• The customer pays the cost of returning the product.
• We will refund the price of the product and the original delivery charge no later than 14 days after the withdrawal notice, but only once we have received the product back.
• The right of withdrawal does not apply to sealed health and hygiene products (e.g. food supplements, creams, gels) if the seal has been opened after delivery.

7. Defects and complaints

If a product is defective, please notify us within a reasonable time of discovering the defect. We will repair the defect, deliver a new product or refund the purchase price in accordance with the Consumer Protection Act. FOHOW devices (BEM, REM, TIM) come with a 2-year warranty from the date of purchase. The warranty does not cover faults caused by incorrect use or normal wear and tear.

8. Use of products

Food supplements do not replace a varied and balanced diet or a healthy lifestyle. The products are not medicines. Follow the instructions for use and the recommended dosage on the packaging. If you have a medical condition or take medication, consult a doctor before use.

9. Disputes

We aim to resolve any disputes primarily through negotiation. Consumers may also contact the consumer advisory service and refer the matter to the Consumer Disputes Board: kuluttajariita.fi.

10. Personal data

We process personal data in accordance with our privacy policy.